Terms and conditions

Last updated: 28 October 2026

Welcome to Purplestone Mall. These terms apply when you browse, buy or sell on purplestone.shop or the Purplestone Android app (together, "Purplestone"). Purplestone is operated by Purplestone Mall, Lekki Phase 1, Nigeria, Nigeria ("we", "us"). By using Purplestone or placing an order, you agree to these terms. If you do not agree, please do not use the site.

About Purplestone

Purplestone is an online marketplace. Some products are sold by us, and others are sold by independent sellers we approve. Each product page shows who is selling it. When you buy from a seller, the sale is between you and that seller, and we help by taking payment, passing on your order and supporting you if something goes wrong.

Your account

• You must be at least 18 years old, or use Purplestone with the permission of a parent or guardian.
• Give us accurate details, especially your name, phone number and delivery address, so we can deliver your order.
• Keep your password private. You are responsible for what happens on your account. Tell us straight away if you think someone else has used it.
• We may suspend or close accounts that break these terms, give false information, abuse our staff or sellers, or are used for fraud.

Products and prices

• We and our sellers try to describe and photograph every product accurately. Colours may look slightly different on different screens.
• Prices are in Nigerian Naira (₦) and include any applicable taxes unless stated otherwise. The delivery fee, if any, is shown at checkout before you pay.
• Prices and stock can change at any time. If a product was listed at an obviously wrong price, or turns out to be out of stock after you order, we will tell you and either offer an alternative or cancel the order and refund anything you paid.

Placing an order

Your order is an offer to buy. We accept it when we confirm it by email, SMS, WhatsApp or on your account page. We may decline or cancel an order, for example if a product is unavailable, the price was wrong, the payment fails, or the order looks fraudulent. If we cancel an order you have paid for, we refund you in full.

Payment

• Online payments are processed securely by Paystack or Flutterwave. Your order is confirmed once the payment is successful.
• Pay on delivery, where offered, lets you pay the rider by cash or transfer when your order arrives. Please have the exact amount ready, and check the item before paying.
• Promo codes must be used before they expire, cannot be exchanged for cash, and may have conditions shown with the offer.

Delivery

• We deliver to the address you give at checkout. Delivery times shown on the site are estimates and may change because of traffic, weather, public holidays or other things outside our control.
• Please make sure someone is available to receive the order and that your phone is reachable. If delivery fails because we cannot reach you or the address is wrong, we may charge for another delivery attempt.
• Check your order when it arrives. Ownership and risk pass to you once the order is delivered.

Returns and refunds

• If an item arrives damaged, faulty, wrong, or different from its description, contact us on WhatsApp or by email within [48 HOURS] of delivery, with your order number and photos.
• Return the item within [7 DAYS] of delivery, unused, with its tags and original packaging. Once we have checked it, we will replace it or refund you.
• We cannot accept returns of items that have been used or worn, personalised or custom-made items, perfumes and cosmetics that have been opened, underwear, earrings, or perishable goods, unless they arrived faulty or wrong.
• If you simply change your mind, we may accept a return at our discretion, and you pay the cost of returning the item.
• Refunds go back to the original payment method, or to your bank account for pay-on-delivery orders, usually within [7 to 14 WORKING DAYS] of approval.

Cancelling an order

You can cancel an order before it is dispatched by contacting us. If you have already paid, we refund you in full. Once an order has been dispatched, it is treated as a return.

Reviews

You can review products and sellers after buying from them. Reviews must be honest and about your own experience. Do not post anything false, offensive, abusive, or anything that includes other people's personal details or advertises other businesses. We may remove reviews that break these rules. By posting a review, you allow us to show it on Purplestone and in our marketing.

Selling on Purplestone

If you sell on Purplestone, you also agree that:

• everything you list is genuine, legal to sell in Nigeria, accurately described and photographed, and in stock;
• you will not list counterfeit, stolen, dangerous or prohibited goods;
• you will prepare orders promptly and honour our returns and refunds rules above;
• you will use customers' details only to fulfil their orders, and never to market to them yourself;
• we may review, edit or remove listings, hold payouts while a complaint is investigated, and suspend sellers who break these terms or receive repeated complaints;
• any fees, commission and payout timing are as agreed with you separately in writing.

Using the site

Do not misuse Purplestone. This includes trying to hack or overload the site, using bots to copy content or place orders, creating fake accounts or reviews, or using the site for anything illegal. The Purplestone name, logo, site design and our own content belong to us. Product photos and descriptions belong to us or our sellers. Do not copy them without permission.

Our responsibility to you

We take reasonable care to run Purplestone well, but the site may sometimes be unavailable or contain errors. To the extent the law allows, we are not responsible for losses that were not foreseeable, for problems caused by things outside our reasonable control, or for indirect losses such as lost profits. Our total responsibility for any order is limited to the amount you paid for it. Nothing in these terms limits your rights under Nigerian consumer protection law, including the Federal Competition and Consumer Protection Act.

Privacy

How we collect and use your information is explained in our Privacy Policy at purplestone.shop/privacy.

Changes to these terms

We may update these terms from time to time. The version on this page when you place an order is the one that applies to that order. We will change the date at the top when we make updates.

Complaints and disputes

If you have a problem, contact us first and we will do our best to resolve it quickly. These terms are governed by the laws of the Federal Republic of Nigeria, and any dispute that cannot be resolved between us will be handled by the courts of Nigeria. You may also contact the Federal Competition and Consumer Protection Commission (fccpc.gov.ng).

Contact us

Email: hello@purplestone.shop
WhatsApp: +234 706 671 2286
Post: Purplestone Mall, Lekki Phase 1, Nigeria